Services
Monitor every active subscription and provisioned resource: filter by status, search, view summary tiles, sort by renewal date, delete, and track cancellations.
What the Services page is for
The Services page lists every active subscription and provisioned resource in your billing system. Where Orders records the buying event and Invoices tracks the money, Services tracks the thing the customer actually uses — a VPS, a dedicated server, a domain, an SSL certificate, or any other recurring product. Each service carries a renewal date that drives automatic renewal invoicing, so this page is the single place to monitor what is live, what is suspended, and what is coming up for renewal.
How to reach it
Open the admin panel and click Services in the left sidebar. The page opens on the Services view by default. A second view, Cancellations, is available from the small tab switcher near the top of the page.
The summary tiles
Four summary tiles sit across the top of the Services view:
- Total Services — the full count of services in the system. Click it to clear any status filter and show everything.
- Active — services that are running and billing normally. Click it to filter the table to active services only.
- Suspended — services whose access is disabled. Click it to filter to suspended services.
- Monthly Revenue — the combined monthly value of your services, shown in your default currency. This tile is a read-only figure and is not clickable.
The currently selected tile is highlighted with a ring, so you can always see which filter is applied. Clicking Total Services resets the view.
Finding a service
- Search. Type into the box labelled “Search by service name, client, email, or product…”. Results update automatically a moment after you stop typing — there is no separate search button.
- Filter by status. On a wide screen, a row of status tabs appears next to the Status label: All, Active, Installing, Suspended, Pending, and Cancelled. On a narrow screen the same choices appear as a dropdown. Selecting a status shows only services in that state.
- Sort. Click any sortable column header to reorder the list. The table opens sorted by Renewal Date, soonest first, which is the fastest way to see what is about to renew.
- Page through results. Long lists are paginated; use the controls below the table to move between pages or change how many rows are shown at once (25, 50, 100, 200, or All).
Table columns
| Column | What it shows |
|---|---|
| Service | The service name, with a smaller subtitle line showing its category and product (for example, “VPS — Cloud 2GB”). |
| Client | The owning customer, shown with their initials, name, and email. The name links to that client’s profile. Hidden on very narrow screens. |
| Amount | The recurring price and billing cycle, for example “$12.00/monthly”. Hourly services show four decimal places and a “/hr” suffix. |
| Status | A coloured badge showing the current lifecycle state of the service. |
| Renewal Date | The next due date that drives renewal invoicing. Shows a dash if no date is set. Hidden on very narrow screens. |
A checkbox column on the far left lets you select services for bulk actions, and a trash icon on the far right lets you delete a single service.
Opening a service
Click anywhere on a row (except the checkbox, client link, or delete icon) to open Service Details. That page is where you manage credentials, provider controls, upgrades, suspension, cancellation, and the rest of a service’s lifecycle.
Deleting services
Deleting removes the service record permanently and cannot be undone. You can delete one service or several at once.
Delete a single service
- Click the trash icon at the end of the service’s row.
- A confirmation dialog appears explaining that the record will be permanently removed.
- If the service was provisioned through a provider integration, a checkbox labelled Also terminate on provider appears. Leave it ticked to destroy the external resource (such as the VPS or server) as well, or untick it to remove only the billing record while leaving the external resource running.
- Click Delete (or Delete & Terminate when the provider option is ticked) to confirm.
Delete several services
- Tick the checkbox on each service you want to remove, or use the checkbox in the table header to select every row on the page.
- A blue action bar appears showing how many services are selected, with a Delete Selected button.
- Click Delete Selected, review the confirmation, choose whether to terminate provider-side resources, and confirm.
Deleting is not the same as cancelling. Deleting wipes the record from your system. To stop billing a customer gracefully — at the end of their period or immediately — while keeping the history, open the service and use its cancellation controls in Service Details instead.
Service statuses
The status filter and the badges in the table use these states:
- Active
- Running and billing normally.
- Installing
- Provisioning is in progress — the resource is being deployed and is not yet ready for the customer to use. This is a normal in-flight state, not an error.
- Pending
- Awaiting provisioning or a required action before it can go live.
- Suspended
- Access is disabled, but renewal invoices continue to be generated.
- Cancelled
- A cancellation has been requested or processed.
- Terminated
- The service has been permanently destroyed.
You may also see Pending Payment and Provisioning Failed badges on individual services. These extra states appear on the badge but are not offered as separate tabs in the status filter.
The Cancellations view
Switch to the Cancellations tab at the top of the page to review cancellation activity in one place. A small badge on the tab shows how many cancellations are currently pending. This view has three parts:
- Summary chips — Pending (the number of open cancellation requests), Value at Risk (the combined recurring value of those pending services), and Past (the count of already cancelled or terminated services).
- Pending Cancellations — a table of services with an open cancellation request, showing the client, service, the customer’s stated reason, who requested it, when it was requested, and the scheduled cancellation date.
- Past Cancellations — a historical log of services that were cancelled or terminated, with the reason, who requested it, the final status, and the date it was cancelled.
Service names and client names in both tables link straight to the relevant Service Details or client profile.
Tips and gotchas
A service stuck in Installing for an unusually long time usually means provisioning ran into a problem. Open the service in Service Details and check its provider controls for error information.
Suspending does not stop billing. A suspended service keeps generating renewal invoices. If you want to pause billing entirely, handle that on the individual service rather than relying on suspension.