Notifications

What the Notifications page is for

The Notifications page is your personal in-app inbox. When the platform has something it thinks you should know about — a reply on a support ticket, for example — it drops an entry here so it doesn't get lost between emails. Each person has their own queue: the items you see are yours alone and don't affect anyone else's inbox.

How to open it

There are two ways in:

1. Bell icon (quick preview) — the bell in the top header opens a dropdown of your most recent notifications. A small red badge on the bell shows your unread count, and it displays 9+ once you pass nine unread.
2. Full page — from the bell dropdown, click View all notifications at the bottom to open the complete Notifications page. This link only appears when you have at least one notification.

The bell dropdown only loads your notifications when you open it, and it shows up to the 10 most recent items. For the complete history, always use the full page.

Reading and acting on a notification

Each row in the list carries four things: a round event icon, a title, a short message, and a relative timestamp (for example “5 minutes ago”). Unread rows stand out with a light blue background and a small blue dot next to the title.

1. Click a notification — if it was unread, clicking marks it as read (the blue tint and dot disappear). If that notification points at a related record, you're taken straight there. For example, a ticket-reply notification opens the relevant support ticket.
2. Mark everything as read — when you have unread items, a Mark all as read button appears in the page header (and in the bell dropdown). Clicking it clears the unread highlighting and resets the bell badge without deleting anything.
3. Delete a single notification — click the trash icon at the right end of a row to remove that item permanently from your inbox. There is no undo, so only delete items you're truly done with.

Marking as read and deleting are different actions. Mark all as read keeps the items in your inbox (just no longer highlighted); the trash icon removes a single item for good.

The header and its status line

At the top of the page the title Notifications sits above a status line that reflects your unread state:

• When you have unread items, it reads “You have N unread notification(s).”
• When nothing is unread, it reads “All caught up!”

The Mark all as read button is only present while at least one item is unread — once you're caught up, it disappears.

Field and control reference

Every element you'll see on the Notifications page and bell dropdown.

Element	Where	What it does
Bell icon	Top header	Opens the dropdown preview of recent notifications.
Red unread badge	On the bell	Shows your unread count; caps at 9+.
View all notifications	Bottom of dropdown	Opens the full Notifications page. Shown only when notifications exist.
Status line	Page header	Shows your unread count, or “All caught up!” when none are unread.
Mark all as read	Page header & dropdown	Clears all unread highlighting; appears only when unread items exist.
Event icon	Each row	A message icon for ticket replies, or a generic bell for other events.
Blue dot	Each unread row	Marks a row as still unread.
Title & message	Each row	A short headline and a one- or two-line description of the event.
Timestamp	Each row	How long ago the notification arrived, shown in relative form.
Trash icon	Each row	Permanently deletes that single notification.

The empty state

If you have no notifications, the list area shows a bell illustration with the message “No notifications yet” and the reassuring hint “We'll notify you when something important happens.” That's expected on a fresh inbox or right after you've cleared everything out — new items will appear here on their own.

Practical tips

• The bell badge is your at-a-glance signal. If it's clear, you have nothing unread; the page status line will say “All caught up!”
• Use the row click as a shortcut. Clicking a ticket-reply notification jumps you to the conversation rather than making you hunt for it.
• Mark all as read for a clean slate when you've reviewed everything but want to keep the records; reach for the trash icon only when you want items gone entirely.

Related

Tickets · Account · Settings · Activity Log