Managing Your Services

What the Services area is for

The Services area is your central view of everything you have with us. From a single list you can check the status of any service, then open its detail page to see connection details, power the service on or off, add options, upgrade your plan, or request a cancellation — without contacting support.

How to reach it

Open Services from the main navigation in your client area. To open a single service, click the Manage button at the end of its row.

The Services list at a glance

The top of the page shows four summary tiles, followed by a search box, a status filter and the services table.

• Summary tiles — four cards show your Total Services, Active count, Pending count, and Monthly Total spend. Clicking the Total, Active or Pending tile filters the table to that status; clicking the same tile again clears the filter.
• Search box — type a service name, hostname, or IP address to narrow the list instantly.
• Status filter — a dropdown lets you show All Statuses, Active, Suspended, or Pending services.
• Services table — each row shows the service name with its hostname, IP address, location, current status, next due date, and price per billing period. Click a column heading to sort.
• Manage — the link at the end of each row opens that service's detail page.
• Order New Service — the button in the top-right corner takes you to the order catalogue. See Placing an Order.

On narrow screens the IP, Location and Next Due columns are hidden to keep the table readable — open the service's detail page to see those values in full.

Service statuses

The status badge tells you the current state of each service:

Active

The service is running normally and all management actions are available.

Pending

Your order is processing or the service is being set up. For dedicated servers, the row may show a Preparing badge with an estimated delivery time or date, or a Processing badge while the estimate is being calculated.

Suspended

The service has been suspended, usually because of an unpaid invoice. Power controls and management actions are disabled until it is reactivated.

Terminated

The service has ended. You can still open it to view the order details and billing, but no further actions are available.

If a service shows as Suspended, check your open invoices — settling an overdue invoice usually reactivates the service automatically. See Invoices & Payments.

The service detail page

Click Manage on any service to open its detail page. The exact panels depend on the type of service, but the layout always includes a header, the main content area on the left, and a billing sidebar on the right (which moves below the content on smaller screens).

• Header — the service name and hostname with a live status badge. Power controls and the Cancel Service button appear here when they apply to your service.
• Server Information — shows the primary IP address, hostname, operating system and location. Dedicated servers also show the port (where applicable), the login username and the product name and billing cycle. Fields with a copy icon can be copied with one click. Any additional IP addresses assigned to the service are listed below.
• Billing sidebar — shows the price per billing period, the next due date (with a days-remaining badge), the order date, and a View Invoices link to your billing history. For hourly services the sidebar shows Credit-based instead of a fixed next due date.
• Service Options — lists any add-ons on the plan with their billing type and status, plus an Add Option button when more are available.
• Upgrade Plan — a card in the sidebar that appears when higher-tier plans or paid add-ons exist for your service.
• Management panels — depending on the service type, additional panels may appear for live statistics, console access, networking, storage, hardware health, traffic and more. The panels shown depend entirely on what the service supports.

Server Information fields

Field	What it shows
IP Address	The primary IP address for the service. Copyable.
Port	A connection port, shown when one applies. Copyable.
Hostname	The hostname assigned to the service. Copyable.
Operating System	The OS currently installed.
Username	The login username (shown for dedicated servers). Copyable.
Location	The data-centre or region where the service runs.
Product	The plan name the service was ordered on (dedicated servers).
Billing Cycle	How often the service is billed (dedicated servers).

Common tasks

Copy your IP address or hostname

1. Open the service and find the Server Information card.
2. Click the copy icon next to the field you need.
3. A green tick replaces the icon for two seconds to confirm the value was copied to your clipboard.

Power a service on, off or restart

For supported service types, power controls appear in the header:

• When the service is running, you see Restart and Stop.
• When it is stopped, you see Power On.
• A Refresh Stats button re-fetches live usage for the service.

Power controls are hidden while a service is suspended, and while it is still being set up (its detail page shows a “Service Pending Setup” notice). They appear once the service is active and provisioned. The exact buttons available also depend on what your service type supports.

Reinstall the operating system

Reinstalling is available where your service type supports it. For dedicated servers, open the service and click Reinstall OS under Quick Actions; for other server types, a reinstall action appears in the service's own management panel when the provider offers it.

1. Read the warning — reinstalling erases all data on the server.
2. Choose an operating system from the list.
3. For most server types, set a new root password (minimum 8 characters). Dedicated servers are reinstalled using the SSH keys on your account instead of a password — add a key in your profile first if you have none.
4. Click Reinstall to start.

Back up anything important before reinstalling. A reinstall cannot be undone.

Use rescue mode

If your dedicated server supports it, a Rescue Mode button appears under Quick Actions. Starting rescue mode reboots the server into a minimal recovery environment, leaving your main OS untouched on disk — useful for repairing filesystems or recovering data.

1. Click Rescue Mode, then Start Rescue Mode.
2. The window shows a temporary rescue password. Use the reveal and copy buttons to read and save it, then connect over SSH.
3. When you are finished, click Exit Rescue Mode to reboot back into your normal OS.

Add a service option

1. On the service detail page, scroll to the Service Options section and click Add Option.
2. Pick the option you want from the list. Where both are offered, choose a price tagged one-time or per month.
3. You are taken to a billing document to complete the purchase. Once paid, the option becomes active and is listed under Service Options.

Upgrade your plan

When higher-tier plans or paid add-ons are available, an Upgrade Plan card appears in the billing sidebar.

1. Click the Upgrade Plan card to open the upgrade window.
2. Select a higher-tier plan, or toggle any available add-ons. The footer shows the prorated cost now and the new recurring price for add-ons.
3. For a plan change, click Review Upgrade to see a breakdown: a credit for the unused days on your current plan is applied automatically, then the new plan is charged for the remaining days, plus any upgrade fee and tax.
4. Confirm and pay to complete the upgrade. From your next cycle, the new plan price applies.

If you already have an upgrade waiting for payment, a pending upgrade banner appears at the top of the window with a Cancel pending button so you can back out before paying.

Request a cancellation

1. Click Cancel Service in the header, or the small cancel link in the billing sidebar, while the service is active.
2. Choose how to cancel:
   • Cancel at end of billing period (recommended) — the service stays active until the next due date, then is terminated.
   • Terminate immediately — the service is powered off and deleted right away. This cannot be undone.
3. Enter a brief reason (at least two words is required).
4. Click Schedule Cancellation or Terminate Now.

A yellow banner confirms a scheduled cancellation, showing the end date and your reason.

Revoke a scheduled cancellation

Changed your mind? While a cancellation is scheduled, a Revoke Cancellation button appears on the banner, and a Keep Service button appears in the billing sidebar. Click either one to keep the service running.

Tips and notes

The days-remaining badge next to Next Due in the billing sidebar changes colour as the date approaches: amber within seven days and red within three, so you can arrange payment in time.

For hourly-billed services there is no fixed due date — usage is drawn from your account credit and shown as Credit-based. If you terminate an hourly service immediately, the usage accumulated so far is billed on your next monthly summary.

A service that is not yet linked to a server shows a “Service Pending Setup” notice. Live statistics and power controls appear automatically once provisioning finishes.

Related

Placing an Order · Invoices & Payments · Getting Support