Client Portal Overview
Sign in to the client portal, read the dashboard, navigate the sidebar, and manage your profile, payment methods, sessions, SSH keys, and preferences.
The client portal is your personal hub for managing everything related to your account. Once you sign in, you can review your active services, pay invoices, open support requests, and keep your contact and security details up to date — all from one place.
Signing in
Open the login page and enter your email address and password, then select Sign In. Use the eye icon inside the password field to reveal what you typed, and tick Remember me if you want to stay signed in on this device.
- Create an account — If your provider allows self sign-up, a Create account link appears below the login form. Registration runs as a short guided wizard: first your name, email and password; then your billing address; and finally (if your provider shows legal links) acceptance of the Terms of Service and Privacy Policy. The progress dots at the top show which step you are on, and you can move back and forth with the Back and Continue buttons. (If your provider has not enabled self sign-up, this link is hidden and accounts are created for you.)
- Forgot your password? — Select Forgot password on the login page, enter your email address, and select the send button. A reset link is emailed to you; follow it to choose a new password.
- Sign in with another service — If your provider has enabled it, one or more social sign-in buttons appear beneath the form. Select one to authenticate with that provider instead of a password.
- Two-step verification — If your account requires it, after your password you are asked for a six-digit code sent to your email. Type the digits into the six boxes; the form submits automatically once the last box is filled, or you can paste the whole code at once. If the code does not arrive, select Resend (a short cooldown applies before you can request another).
- Verify your email — If email verification is required, you will be prompted to confirm your address before you can sign in. Check your inbox for the verification link, or use the resend option on that screen.
Which of these options you see depends on how your provider has configured the portal. If a button mentioned above is not visible, that feature simply has not been enabled for your account.
What's on the dashboard
The dashboard opens automatically after you sign in and gives you an at-a-glance summary of your account. Four summary cards sit across the top; each one is clickable and jumps to the matching section.
| Card | What it shows | Where it takes you |
|---|---|---|
| Active Services | How many services are currently running on your account. | Your full services list. |
| Pending Invoices | How many invoices are unpaid. The card turns amber when at least one is outstanding. | The billing section. |
| Open Tickets | How many support requests are currently open. | Your tickets list. |
| Account Balance | Available credit on your account, shown in your currency. | The billing section. |
Below the cards you will find:
- Payment reminder banner — When you have unpaid invoices, a yellow banner appears with a View Invoices button so you can settle them quickly.
- Active Services table — Lists your running services with columns for Service, Status, Next Due, and Price. Select any row to open that service's detail page. Use View all in the card header to see every service. Hourly (credit-based) services show "Credit-based" instead of a renewal date.
- Pending Invoices panel — Shows your unpaid invoices with their due dates and amounts. Select one to open it and pay.
- Recent Activity — A short timeline of the latest events on your account. If there are more than five entries, a View more link opens the full list in a pop-up.
- Order New Service — A button at the top of the dashboard that starts the ordering process right away.
If you have no services yet, the Active Services area shows a friendly empty state with its own Order New Service button instead of a table.
Finding your way around
The portal is organised around a sidebar on the left. On a phone or narrow screen the sidebar is hidden — tap the menu icon at the top-left of the page to slide it open, and tap outside it (on the dimmed area) to close it again.
The sidebar is split into a Main Menu group and an Account group:
- Dashboard — Your account overview (described above).
- My Services — The full list of services on your account, each with its own status and details.
- Billing — Your invoices, payment history, and account balance.
- Support Tickets — Open, reply to, and track support requests.
- Settings — Your profile, billing address, payment methods, security, team, and display preferences (covered in the next section).
A card at the top of the sidebar shows your name, email, and avatar; selecting it is a quick shortcut to your profile. Depending on what your provider offers, you may also see a Reseller link or section here.
Along the top of every page is a header bar containing a search field, a language switcher, a notification bell, and your account menu. Select your avatar in the top-right corner to open a dropdown with quick links to your Profile and Settings, and a Logout button. A shopping-cart icon appears in the header whenever you have items waiting to check out, and your provider may also place a link back to their main website.
Managing your profile and security
Select Settings in the sidebar (or Profile from the account menu) to open your account settings. The page has its own menu down the left side, grouped into Profile, Security, Team, and Preferences. On a narrow screen this menu collapses into a dropdown at the top of the page.
Section reference
| Section | What you can do |
|---|---|
| Personal Information | Update your first name, last name, phone number, company name, and VAT number, then select Save. Your email address is shown here but cannot be edited. You can also upload a profile picture (see below). |
| Billing Address | Keep your address, city, state/province, postal code, and country up to date so your invoices are correct. Select Save to apply. |
| Payment Methods | View any saved payment methods, mark one as your Default with Set Default, or remove one with the trash icon. Expired cards are flagged so you can replace them. |
| Password | Change your password by entering your current password, then your new one twice. The new password must be at least 8 characters and include an uppercase letter, a lowercase letter, and a number. Select Update Password. You will be asked to sign in again afterwards. |
| Sessions | See every device and browser currently signed in to your account, each shown with its IP address and when it signed in. Your current session is labelled Current. Select Revoke next to any other session to sign it out, or Revoke All Others to sign out everywhere except here. |
| SSH Keys | Add the public SSH keys you want installed on your dedicated servers when you reinstall their operating system, so you can log in without a password. Give each key a name, paste its public key, and select Add Key. Remove a key with its trash icon. Only ever paste a public key here, never your private key. |
| Team Members | If your account supports a team, invite others by email and grant them specific permissions (for services, billing, tickets, team management, and account settings). You can edit a member's permissions, remove a member, revoke a pending invitation, or leave a team you belong to. This section only appears when your account is set up for shared access. |
| Display | Choose your preferred date format (MM/DD/YYYY or DD/MM/YYYY). If your provider offers more than one language, a language selector also appears here. |
| Billing (preferences) | Control whether available account credit is automatically applied to your invoices. Choose Use Platform Default, Always Apply Credit, or Never Apply Credit. If your provider has locked this choice, the current behaviour is shown but the options are unavailable. |
Uploading a profile picture
On the Personal Information section, select the camera button on your avatar, choose an image file (JPEG, PNG, GIF, or WebP, up to 5 MB), and it updates immediately. To remove a picture you have set, hover over the avatar and select the small trash icon that appears.
Some fields may be read-only. If your provider has locked certain profile or address fields, those inputs appear dimmed with a notice explaining they cannot be changed from here. Contact your provider through a support ticket if a locked detail needs updating.
Tips
- Keep your billing address accurate — it appears on every invoice, and any tax calculation depends on the country you have on file.
- Check the Sessions section now and then. If you spot a device or IP address you do not recognise, revoke it right away and change your password.
- If you manage dedicated servers, add your SSH keys before a reinstall so password-free access is ready as soon as the server is rebuilt.
- The notification bell in the header is available on every page, so you can catch up on account events without leaving what you are doing.
Related
Placing an Order, Invoices and Payments, Managing Your Services, Getting Support.